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Making Good Neighbors, Online and Off
Local networks are bringing people together in Vermont
When Michael Wood-Lewis and his wife, Valerie, moved
from Washington, D.C., to the south end of Burlington, Vermont, in
1998, "we'd landed in what we thought was our dream neighborhood. It was walkable, near the lake, full of trees. But we were having trouble getting to know the neighbors.
One night, we were sitting around the dinner table talking about it. It hit us that in the Midwest and the South, where we were from, people brought cookies to their neighbors. We'd been here a year--where were our cookies?"
Hence plan one. They baked up a batch of Toll House specials and delivered them to the neighbors. "We used china plates, because I figured that way they'd have to return them and we'd get another conversation," Wood-Lewis recalls. "We never did get them back. I was kind of dumbfounded. But I don't think it was because people were rude. I think it's because people are living in a different culture than they were 50 years ago."
A culture busier and more distracted than ever--busy enough that even in Vermont, the state with the biggest rural population percentage in the Union, famous for its town meetings and its civic engagement, something had changed. So, in 2000, Wood-Lewis cooked up plan two, which may just turn out to be one of the most innovative (and deceptively obvious) uses of the Internet so far. In his hands, the Net has become a way to meet not people half a world away, but half a block.
"I invested $15 at the copy shop, printed up 400 fliers, and put one on every door in our neighborhood," Wood-Lewis explains. "It pretty much just said, 'Share messages about lost cats and block parties.'" Thus was born the Five Sisters Neighborhood Forum, which he ran as a volunteer effort for six years. "It took about five minutes a day, and I was already on the computer anyway," he notes. Every evening he'd compile the five or six messages that had arrived at his inbox during the day and send them out in a single e-mail bulletin. That was it.
Someone would write in: "Neighbors, FYI: Late last night I observed a large possum ambling across my front yard. Not as bad as a skunk, but I understand that possums can damage gardens and dig up lawns." Twenty-four hours later, another neighbor would respond: "They have very soft feet that aren't good for digging and aren't likely to cause lawn damage--and they're very clean animals and spend much of their rest time grooming themselves."
Meanwhile, someone else had pruned his apples trees and wanted to share the news that he had kindling piled up on the back porch free for the taking. Down the street someone's car had been broken into: only thing taken was a gym bag filled with "my shoes, some sweaty clothes, and a couple of issues of The New Yorker. If anyone finds it dumped in their shrubbery, let me know."
Forget the World Wide Web--this one stretched barely four blocks. And no video, no rating systems, no celebrities, no hyperlinks. Just the daily rhythm of neighborhood life. "It grew steadily, from 10 or 20 percent of the neighborhood to the point where by 2006 we had 90 percent of the neighborhood signed up," says Wood-Lewis.
That's when Cottage Living magazine included the area in its list of the 10 best neighborhoods in the country: "And the reporter called me and he said that everywhere else in the country people would have dozens of different reasons why their place worked. But here, almost everyone put the e-mail thing on the list. That's what gave me the confidence."
The confidence to quit his job and start offering the service across all of Chittenden County, Vermont's most populous. Within two years, Front Porch Forum (FrontPorchForum.com) was reaching 15,000 households and participating in more than 100 neighborhood nets; last fall it expanded into Grand Isle County.
Some nets are in inner-city neighborhoods, where the main topics are how to fight graffiti and drive away drug dealers; some are in rural towns where the messages include: "We have four Indian Runner drakes whom we expected to be females and lay beautiful round eggs. Instead we have these guys who really need some girls!"
This sounds like the stuff you'd see in the letters-to-the-editor column, or on the bulletin board at the supermarket--and it is. But now it comes in an easy-to-use daily update that somehow breaks down barriers. "My sense was that this skill of neighborliness had eroded," says Wood-Lewis, citing data such as Harvard political scientist Robert D. Putnam's famous book Bowling Alone. "If you could increase social capital in a neighborhood--that is, your network of whom you know and how well you know them--then your involvement increases. If you're among strangers, you're not going to volunteer for the Girl Scouts."
Sound theoretical? Not long after he'd launched his first forum, one of Wood-Lewis's neighbors was moving from an apartment to a house across the street. "They figured they could do it by themselves, but at the last minute decided they had a couple of big items they'd need some help with," he says. "So they put a note on the forum saying, 'Come Sunday at 2'--and 36 people showed up. People didn't just move the chest of drawers and the bed--they organized into teams and boxed up the entire contents of the house, moved it across the street, and unpacked it, all in 90 minutes. I mean, someone pulled the picture hooks out of the wall in the old place and spackled over the holes. All the cardboard boxes were broken down and ready for recycling."
The lucky couple had known at best a dozen of those people before, says Wood Lewis: "But now they know them all. When they push a stroller around the block after that, it's like living in a community. And when the call comes to spend a Saturday helping put in a new park or something, you know they're going to be there."
The genius of the system flows from the ways it's unlike the rest of the Web. Instead of going global, each forum is limited to a neighborhood of about 400 homes. Instead of the anonymity that lets Internet users happily flame one another, all the folks participating in these forums clearly identify themselves. "I designed it to be as simple as possible--to use plain-text e-mail, so that everyone can take part," Wood-Lewis explains. "I just heard from an 80-year-old grandmother who'd signed up. She said, 'We've been here 50 years, but all the people we know have moved away, and we want to stay connected.' That's the kind of person we want to serve."
The biggest difference between Front Porch Forum and the rest of the Web, though, is that its ultimate goal is to get you out from in front of the screen and into the world around you. "The real feedback loop is on the main street of town," says Erik Filkorn, in his eighth year on the select board in Richmond, Vermont. "You'll be coming out of the store and someone will say, 'Hey Erik, I saw the thing you wrote. Here's what I think.' You're not just creating an avatar and hanging out in a singles bar in Second Life--not that I would do that. But this is very much grounded in the flesh-and-blood community."
So grounded that it may already be the most important source of information for many Vermonters, who have watched their main newspapers lay off reporters and shrink coverage. "One afternoon last year the state closed our main bridge as unsafe," recalls Filkorn. "As a member of the town government, I sent an extra to Michael Wood-Lewis, and he got the word right out. I think more people got the news that they'd have to change their morning commutes from him than from the traditional media."
But it works in emergencies only because people use it every day--the steady stream of lost cats, and people looking for summer jobs for their teenagers, creates the community that people then rely on at more crucial moments. "It's fun, mostly," says Filkorn. "I remember a post from a guy who said he was going to a wedding and needed a tuxedo, size 40. Well, I had one. Derek took it, and he returned it to my office, dry-cleaned."
From tuxedoes to potholes, from potholes to politics ... Susan Comerford, a longtime community organizer and now associate dean for academic affairs and research at the University of Vermont's College of Education and Social Services, calls it "the best community organizing tool that's come along in the last 30 or 40 years." To understand its importance, says Comerford (who started posting on the forum the day she needed a recommendation for a carpenter), you have to think about what's happened in the American economy in recent decades.
"It's not that people care less about community," she notes. "It's that the economy has shifted how much people have to work to keep up their standard of living. You don't have one of the two partners home during the day making all those social connections, providing some sense of safety to the neighborhood. People have less disposable time than they used to."
In a world like that, a system that lets you sit down for 10 minutes at the end of the day and learn what's happened to your neighbors should, in Comerford's view, earn Wood-Lewis one of those MacArthur "genius" grants. Wood-Lewis would probably welcome the recognition of his idea, and the check would come in handy, too. The forums aren't breaking even yet: Subscriptions are free, and revenue comes from a few unobtrusive ads at the bottom of each e-mail. Also, city government pays a fee for the right to post public notices on the system. "With a few hundred thousand dollars of development money, we could put this software in a box and set it up anywhere," Wood-Lewis predicts.
Which would mean one more good New England idea spreading out across the country: people everywhere able to, say, ask their neighbors if they had some topsoil, or maybe a cake pan. ("I've decided to move beyond my comfort zone and make a torte for a Passover seder to which I've been invited. For this I'd need a 9-inch springform pan. Yes, I could buy one. But I'd rather borrow one for this first and probably only attempt.")
It would mean that more people could borrow a compost tumbler, or find out about a new study at the university on the effect of caffeine on snoring, or see whether anyone wanted to go halves on a grass-fed steer from a local farmer. It would mean that everyone could see the wish list for donations for newly arrived African immigrants who'll be planting gardens come spring (wheelbarrows, rakes, hoes, scales), or find out about the neighborhood plant swap ("We just want all our perennials to go to good homes") or which porch to visit if they want to rummage through big bags of "dress-up and costume clothes." "Seeking moped repairs," "Ethiopian food available," fourth graders selling honey-glazed donuts to fund their trip to the science museum (made with local wheat!).
It would mean we could all be the good neighbors we'd like to be. "There was a mother near us, with a teenage daughter who was having a birthday," Wood-Lewis recalls. "The girl wanted to go canoeing with her friends for her birthday, but when her mother checked out the price of renting canoes, it was too high. Her daughter said, 'I see lots of canoes in backyards around here,' but her mother said, 'You can't just ask people you don't know for their boats.'
"Still, she put a one-line notice on the
forum, saying they needed six canoes. Before the day was out, people
were coming by. I mean, there were canoes just piling up in their front
yard. She wrote me a note afterwards: 'What a great feeling. What a
great reminder of how to be a community. Why didn't I get to know these
people 10 years ago?'"
Read more in this series by visiting Yankee Magazine's website, here.
- Posted in




21 Comments so far
Show AllAre Vermonters able to leave their doors unlocked when they leave home? When I was young (born 1936) and living on a farm outside of Mount Vernon, Washington, this was common.
The update of Our Town:
Scene: The front of a general store. A number of middle-aged men sit leaning back in their chairs with their feet on the railing. One chews tobacco, another chews on a blade of grass, another smokes a corncob pipe. They busily twitter away on their celphones and blog on their laptops.
It would make a fine adaptation, like all those Shakespeare plays transferred to other times and locations!
Alas! there's one insurmountable flaw; in this "Our CyberTown" version, the central role of the Stage Manager would have to be changed to that of Web Administrator.
And as we all know (cough), unlike the Stage Manager, web administrators are invisible to mortals. That leaves an all-too-familiar hole in the drama.
Oh, well... I guess it won't be the last time people left the theater scratching their heads! ;)
What an absurdly simple "why didn't I think of it" kind of idea!
At last, a really good use of the Internet.
Pittsburgh is an old-fashioned place where, in the older neighborhoods at least, immediate neighbors do at least keep in touch and loan and borrow stuff, but it still doesn't extend more than a couple doors up or down the street.
My old childhood neighborhood in Fairfax, Va had a civic association "The old Lee Highway Civic Association" They still publish a neighborhood flyer (now electronically), although it no longer has a "odd job" (lawnmowing/snow shoveling) and "baby sitter" register, or classified ads. Why don't teen-age kids do those kinds of things any more?
I think I'll try a front porch forum where I live.
>>I think I'll try a front porch forum where I live.<<
Though we have more of a interactive neighborhood here where I live I still think this might fly. I'll give it a try -- got plenty of space on my e-mail account. Or better set up a new one.
This one made me cry -- but I'm an old softy.
Gary
"A bad neighbor is as great a calamity as a good one is a great advantage."
-- Hesiod
Great idea! I had better start learning Korean if I want it to work in my neighborhood! DOH
- from an expat
I signed up for i-neighbors a couple years ago but found it to be a dead scene. It seemed that many members had abandoned their membership.
http://www.i-neighbors.org/
Operated as a free service by the Annenberg School for Communication
at the University of Pennsylvania.
Still, it is a great idea, and I hope it grows by whatever tweaking or collaboration necessary.
Consider CraigsList: It started as a local posting of happenings, and it is still supposed to be a tool for communities; though, it is overrun with garbage and scams. CL is probably the dominant venue to advertise apartments and rooms for rent.
You can give away an old couch through CraigsList or Freecycler.
No we don't leave our doors unlocked, we are still in the land of the rugged individualist with greed as our highest value. USA USA USA.
Nonetheless, as someone who has lived in this neighborhood for over 30 years, I can say that Front Porch Forum has been a fantastic addition to the neighborhood, helping to make this a real neighborhood. People exchange goods, services, ideas and notices of events. Its more than Front Porch its a lot of things. People really involved in the local schools, a great Permaculture community offering classes on building water filters, teaching folks how to turn lawns into gardens in the City. A weekly farmers market in the summer that, in addition to our local organic farmers, has stalls of African goods from new arrivals in the community.
I do believe scale is part of the reason we do this pretty well in Vermont. Still any city can organize by neighborhood and people can remember the joys self sufficiency within community as opposed to being consumers of our increasingly toxic mainstream culture.
Craigslist is overrun in some areas... I moved from Raleigh NC a year ago and the CL there is super-active. Where I live now... weeks can go by between postings of any kind. There aren't even many spammer posts!
I fear that would be the fate of this brilliant Front Porch idea here. It seems that I have moved to a place 20 years in the past technologically, yet suffering from all of todays ills... no community, etc.
How does something like FPF work if the populace won't use it? Hummm...
"How does something like FPF work if the populace won't use it?"
Check out KulaksWoodshed.com for some ideas. I have ideas about this, but see how this reference strikes you.
this is the most uplifting thing I have read in quite some time...
my only comment: could it be done without electricity, the old-fashioned, 'local rag' way?
I am inspired...
Thank you...
Old-fashioned rags are worse, for the waste of paper and energy to print. Computers can't be that bad, and their energy footprint will continue to shrink. Turn off the TV; there are still but a very few programs of any value, and most of those are on the satellite network "Link TV".
I remember a test we did in grade school in the small farming town of St Paul Alberta.
This was a town of about 4000 people and was basically a farming community. The teacher asked us to list the names of all our neigbours. Knowing that many of us were from farms she made it clear that a neighbour did not have to live "Next door" but could live miles away.
Virtually all the farm kids listed the neighboors on farms from miles away in every direction. Not only did they know the last name of the family, they often knew the first names and even the names of the children.
The Children from the towns had lists much shorter even though they lived close together. Often they only listed the names of people a house or two down.
I drove my dad back to that town to visit an old friend recently. This friend an old farmer in his 90's. I listened to them BS for an hour or two. This elder knew the names of everyone for miles in every direction. Not only that but he would be detailing to my dad who had married who and the cities into which some of the children had moved. He mentioned all manner of family names out of my past, some of them I had gone to school with him knowing how many kids each had.
I thought it utterly amazing. I am in the city now and hardly know my neigbours.
What a great idea! Clever that it's not just another email mailing list.
"With a few hundred thousand dollars of development money, we could put this software in a box and set it up anywhere."
The software is totally not the point. This really doesn't seem like the sort of thing to try to make money from.
I've also a canoe; to What END?
Really, you don't get it? Your grandkids can go on CraigsList and rent your canoe locally to earn a million bucks!
But seriously, read a few posts prior about the rural town in Canada. People in urban and rural settings can and should have more "community".
The folks over at Bright Neighbor have already done this for the west coast.
They also set it up at corporations and electric utilities to help them change from within. Their main focus for communities is creating self-sufficiency at the local level, giving away free fruit and nut trees to land owners, sharing resources, and fixing soil to grow food.
We're thrilled with Bill's article and the discussion (witness these comments) it's engendering in many places. Some observations culled from ten years of daily hosting Front Porch Forum's (FPF's) online neighborhood forums in our area...
1. Done well, the online piece of this is the bait to get folks talking face-to-face. That is, FPF aims to grab folks for a couple minutes every day where they already are -- online -- and pull them into the neighborhood flow of news and conversation. Then, once outside walking the dog, checking the mail, tending the garden, stopping by the store or school, etc... it's easy to start up conversations with folks, using FPF postings as a launching point.
2. Better connection to neighbors and local information appears to lead people to get more involved in their community. One survey found that 2/3rds of FPF members had attended a public event due to FPF, and 93% reported personal increased civic engagement since subscribing.
3. Getting folks to sign up AND getting them to post are both very challenging and require FPF to be a SERVICE more than just software. These are challenges we've learned how to conquer, and we've had success in rural, urban and suburban settings... high and low income areas... broadband-rich as well as dial-up country too.
4. One last point... websites like Craigslist can be wonderful for getting direct results, e.g., finding housing or a job, or unloading a couch... but that's about it. With services such as Front Porch Forum, people do all those things with great success too... but it's all happening with clearly identified nearby neighbors... building community with each exchange.
Lots more to discuss... we're learning every day. Thanks again for your comments. -Michael Wood-Lewis at http://frontporchforum.com
"...Craigslist can be wonderful for getting direct results, e.g., finding housing or a job, or unloading a couch... but that's about it."
All the commerce is local, but the social boards are not locally sectioned.
What about the international sister cities model. Local nets could share some linked activities/events from a distance and through the internet but with individuals accessing locally and bearing some responsibility to their local network. KulaksWoodshed.com is broadcasting music, but one local net could target-cast a performance to a sister local net to stimulate and share community between locations.
Google "Eco villages, and intentional communities. Also the everyone's concept of standard of living are going to change.
Awesome Peace Initiative! Living in Harmony within one's own home, and extending it to the neighbors where ever one is, having first cultivated Inner Peace is the way to contribute Peace to the Whole Universe. Thanks for all you are doing.