While Dudek did not elaborate on what outsourcing "nonessential functions" will look like, according to The Bulwark, Martin O'Malley, who led the agency under former President Joe Biden, warned that it could involve automation and the use of artificial intelligence to replace call centers staffed by people trained to help seniors and other beneficiaries sort out complex problems.
O'Malley also said that SSA employees he knows report a "toxic" work environment. He told the The Bulwark that "they are driving people out there with a viciousness that I believe will collapse the agency," which could result in an "interruption of benefits."
"We have a 50-year low in staffing while the baby boomer generation is swelling their ranks," O'Malley said. "That's the underlying reality here, and these guys appear hell-bent on breaking it. It seems they really want to break Social Security."
The former SSA commissioner isn't alone in expressing serious concerns about Dudek, the president, and Musk, head of the so-called Department of Government Efficiency (DOGE), which is leading the Trump administration's attack on federal agenices.
Responding to The Bulwark's reporting on the Musk-owned social media site X, House Ways and Means Committee Ranking Member Richard Neal (D-Mass.) said that "after years of hard work and a lifetime of contributions, our seniors shouldn't have to worry about Republicans meddling with their Social Security. This is an attack on our nation's seniors—plain and simple."
Also weighing in on X, Congressman Mark Pocan (D-Wis.) declared that "in no way, shape, or form, should we privatize any aspect of Social Security."
Concerns have mounted following a series of events last week, including a wave of Social Security Administration leaders retiring and the agency telling staff that it would be implementing an "organizational restructuring that will include significant workforce reductions." The SSA confirmed a goal to have only 50,000 workers, which requires forcing out 7,000 people.
"With that came an announcement that the agency will consolidate its current 10 regional offices down to four, as well as reorganize headquarters," Government Executive reported. "And Elon Musk's DOGE operatives have canceled the leases for 45 field offices across the country, as well as the Office of Hearings Operations in White Plains, New York."
House Ways and Means Social Security Subcommittee Ranking Member John Larson (D-Conn.) this week led a letter to Dudek signed by over 150 of the chamber's Democrats, who warned that office closures and layoffs "will devastate SSA's ability to serve the public and deliver Social Security payments, inflicting backdoor benefit cuts on the American people."
"Social Security helps approximately 70 million beneficiaries—including seniors, people with disabilities, children, and their families—put food on the table, pay the rent, heat their homes, cover medical bills, and more," the House Democrats wrote. "Shuttering field offices and gutting SSA staffing has nothing to do with 'governmental efficiency.'"
Like O'Malley, they cited the already low staffing level that has led to customer service issues at the SSA. They stressed that office closures "and gutting staff would only deepen the crisis, chaos, and confusion. If the Trump administration is serious about efficiency in delivering benefits to the American people, it would ensure that SSA has the staff and offices needed to serve the public."
Senate Democrats are also sounding the alarm. Government Executive noted that during a Monday press conference, Sen. Patty Murray (D-Wash.) accused Trump and Musk of "taking a wrecking ball" to the SSA while Sen. Ron Wyden (D-Ore.) warned that their actions are "a prelude to privatization."
