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Senators Demand Answers About 'Reckless' Trump Admin Use of AI Social Security Chatbot
Artificial intelligence systems, the four senators argue, "represent a troubling pattern that if continued, would significantly impede Americans' ability" to access their benefits.
Jul 01, 2025
Four U.S. senators—three Democrats and Vermont Independent Bernie Sanders—demanded answers Tuesday from the Trump administration about its "reckless rollout" of artificial intelligence chatbot technology into phone systems "that have blocked people from accessing their earned Social Security benefits."
"These AI programs, which the agency deployed with little consultation with Congress, advocates, or other key stakeholders, appear to have been developed in haste and represent a troubling pattern that if continued, would significantly impede Americans' ability to access their Social Security and Supplemental Security Income (SSI) benefits," the senators said in a letter to Social Security Administration (SSA) Commissioner Frank Bisignano.
While Sanders, Senate Finance Committee Ranking Member Ron Wyden (Ore.), and Sens. Elizabeth Warren (Mass.) and Kirsten Gillibrand (N.Y.) acknowledged that "AI can be a helpful tool to simplify some workloads," they contended that artificial intelligence "is not a panacea for all challenges facing SSA."
The letter continues:
SSA is entrusted with ensuring accurate and timely payment of mtore than $1 trillion in Social Security and SSI benefit payments to over 73 million seniors, individuals with disabilities, and their families each year. Considering the agency's important mission, it is critical that SSA is responsibly deploying any technology system, including AI. For example, whether incorporating newer technology like generative AI to improve customer experience and increase efficiency or leveraging predictive AI to provide disability examiners support in the disability determination process, it is critical that SSA meaningfully engage stakeholders, including its customers and employees, the advocacy community, and members of Congress, throughout the entire process to avoid harm to claimants and beneficiaries.
"The agency's hasty AI rollouts on its national 1-800 number phone system and the phone system for its 1,200 field offices, which resulted in significant impediments for Americans simply trying to access their earned benefits, demonstrate our concern," the senators wrote. "In April, SSA announced it would be deploying an anti-fraud AI algorithm to verify the identity of callers seeking to file for benefits on its national 1-800 number, arguing—without providing any evidence—that its telephone service was rife with fraud."
"However," the lawmakers noted, "the proposal was scrapped shortly after implementation after the system found it identified two claims out of over 110,000 as potentially fraudulent. Moreover, the new program slowed claim processing by 25% and led to a 'degradation of public service.'"
The senators are asking Bisignano to:
- Provide a detailed description of the new AI-based chatbot, including how it determines whether it has successfully answered a caller's questions before hanging up;
- Describe which metrics is SSA using to determine whether this AI-based chatbot is successful at improving service delivery at the national 1-800 number;
- Explain the metrics SSA used to evaluate the successes or challenges of this AI-based chatbot before rolling it out nationwide to field offices;
- Disclose which stakeholders, especially those who represent beneficiaries and employees, were consulted pre- and post-deployment of this AI-based chatbot;
- Explain whether SSA is planning to procure, develop, or implement any new AI systems this year; and
- If the answer to the above question is yes, list and provide a detailed description of these AI systems.
The AI rollout is part of Bisignano's "technology agenda" to boost productivity at SSA amid staffing and other cuts implemented by the Trump administration and its Department of Government Efficiency, or DOGE. In February, SSA announced its intent to fire 7,000 workers, or about 12% of its historically low staff.
Many SSA staffers also resigned, including nearly half of the agency's senior executives. This has adversely affected SSA beneficiaries. An analysis published last week by the Center on Budget and Policy Priorities revealed that one SSA staff member must now serve 1,480 beneficiaries—over three times as many as in 1967.
Last week, Warren sent a letter to Bisignano—who one advocacy group described as "a Wall Street CEO with a long history of slashing the companies he runs to the bone"—accusing him of misleading the public about longer beneficiary wait times resulting from the Trump administration and DOGE taking a "chainsaw to Social Security."
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Mike Lee Tries to Sneak Public Land Sale Back Into 'Big, Ugly Bill' Ahead of Senate Vote
"Republicans are STILL trying to sell off public lands in their budget bill," said Sen. Ron Wyden. "If you care about keeping your public lands please make your voice heard."
Jun 28, 2025
Ahead of a vote on Republicans' budget reconciliation package expected as soon as noon Saturday, U.S. Senate Committee on Energy and Natural Resources Chair Mike Lee revived his effort to sell off public lands.
Senate Parliamentarian Elizabeth MacDonough has blocked multiple provisions of the GOP megabill, including several under the jurisdiction of the Utah Republican's panel. Among them is his attack on public lands.
"Here we go again," Sen. Ron Wyden (D-Ore.) said on social media after Lee released new text for his committee late Friday.
"Republicans are STILL trying to sell off public lands in their budget bill," Wyden continued. "Republicans are trying to get this over the finish line by the end of the weekend. If you care about keeping your public lands please make your voice heard."
"Americans left, right, and center have come together with one voice to say these landscapes shouldn't be sold off to fund tax cuts for the uberwealthy—not now, not ever."
Athan Manuel, director of Sierra Club's Lands Protection Program, said in a Saturday morning statement that "the new version of Mike Lee's public lands sell-off is like cutting 'most' of the mercury out of your diet. The fact of the matter is that Mike Lee has spent the better part of a decade trying to privatize our public lands, and with his new power in the Senate, he's trying to push that agenda even further without public input, without transparency, and shame."
"Americans left, right, and center have come together with one voice to say these landscapes shouldn't be sold off to fund tax cuts for the uberwealthy—not now, not ever," Manuel added. "Congress needs to listen to their constituents, not billionaires and private developers, and keep the 'public' in public lands.”
A document from Lee states that his "amended proposal dramatically narrows the scope of lands to be sold for housing... in communities where it is desperately needed" in the U.S. West. The new version would exclude all Forest Service land and reduce the amount of Bureau of Land Management acres to be sold by half.
"It's still bullshit," responded Noelle Porter, government affairs director at the National Housing Law Project.
Sen. Martin Heinrich (D-N.M.), the ranking member of the Senate Energy and Natural Resources Committee, has recently said: "This isn't about building more housing or energy dominance. It's about giving their billionaire buddies YOUR land and YOUR money."
"From the Sierra Club to Joe Rogan, everybody is pissed off about Republicans' public lands sell-off," he wrote on social media Friday. "This is the broadest coalition I've seen around public lands in my lifetime, so keep making sure your voices are heard because we're winning."
Jane Fonda's climate-focused political action committee similarly stressed on social media Friday that "Lee is committed to including a massive public land sale provision in the Big Beautiful Bill. We need you to keep up the pressure and reach out to your senators today and demand they reject any new sales of public lands in this legislation."
And it's not just the land sales in the Friday night text of what critics call the "big, ugly bill." It also "creates new fees for renewable energy projects on public lands, and cuts royalty rates for oil, gas, and coal production on public lands," noted Sam Ricketts, co-founder of S2 Strategies, which is working to build a clean energy economy. "Make it make sense."
As Manuel and Heinrich pointed out, some right-wingers are also outraged by Lee's push to sell off public lands. Benji Backer, founder of Nature Is Nonpartisan and the American Conservation Coalition, took aim at the committee chair on social media Friday night.
"Mike Lee just quietly doubled down on his mass public lands sel-loff by releasing new text," Backer said. "The Senate could consider it as soon as tomorrow. The secrecy is gross—and intentional. Lee knows it's his only path. America, we NEED to stand strong.
Tagging the Senate GOP account and Majority Leader John Thune (R-S.D.), Backer added that "Americans are entirely UNITED in opposition against this. Please ask Sen. Lee to let this provision... stand on its own—at the very least."
Even if the Senate somehow advances Lee's legislation, it could face trouble in the House of Representatives, which is also narrowly controlled by the GOP. On Thursday, Republican Reps. Ryan Zinke (Mont.), David Valadao (Calif.), Mike Simpson (Idaho), Dan Newhouse (Wash.), and Cliff Bentz (Ore.) warned that "we cannot accept the sale of federal lands that Sen. Lee seeks."
"If a provision to sell public lands is in the bill that reaches the House floor, we will be forced to vote no," warned the lawmakers, led by Zinke, who was the interior secretary during President Donald Trump's first term. Lee's provision, they wrote, would be a "grave mistake, unforced error, and poison pill that will cause the bill to fail should it come to the House floor."
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Senate Dems Demand Explanation After Big Oil Lobbied for 'Giveaways at the Expense of American Families'
The fossil fuel industry spent big to push through a $1 billion provision in the GOP budget bill, which the senators said would allow some oil companies to "pay no federal income taxes whatsoever."
Jun 27, 2025
Four Democratic U.S. senators are demanding an explanation from Big Oil after a $1.1 billion tax loophole was added to the Senate version of the GOP's budget reconciliation megabill.
Letters sent Thursday by Sens. Elizabeth Warren (D-Mass.), Ron Wyden (D-Ore.), Sheldon Whitehouse (D-R.I.), and Chuck Schumer (D-N.Y.) called out the CEOs of two oil giants, ConocoPhillips and Ovintiv, which they say "lobbied furiously" for the handout.
The companies, the senators said, "[stand] to benefit tremendously from this provision and ha[ve] spent big to support it—while preserving the many government subsidies for the oil and gas industry already in the tax code."
They asked for the companies to disclose how much they have spent lobbying Republicans for the tax break and how much of a windfall they expect in return.
The provision in question, approved by the Senate Finance Committee last week, would shield many large oil companies from the Inflation Reduction Act's corporate alternative minimum tax, or CAMT. Introduced in 2022, the CAMT requires that companies making more than $1 billion pay 15% of the profits they report to shareholders.
"The rationale for CAMT was simple," the senators said. "For far too long, massive corporations had taken advantage of loopholes in the tax code to avoid paying their fair share, sometimes paying zero federal taxes despite earning billions in profits."
The GOP bill modifies how oil companies are required to report earnings, allowing them to exempt "intangible drilling and development costs," which in turn allows more companies to fall below the $1 billion earnings threshold.
The senators highlighted a 2023 earnings call by Marathon Oil, recently acquired by ConocoPhillips, in which executives said the CAMT was the only income tax they were required to pay.
"If enacted," the senators said, "this provision would reduce or even eliminate tax liabilities for oil and gas companies under CAMT, allowing some to pay no federal income taxes whatsoever."
The letter highlighted lobbying filings by ConocoPhillips and Ovintiv in which they "explicitly prioritize" securing this handout.
Referenced throughout is the aggressive effort to court Sen. James Lankford (R-Okla.), who wrote the loophole into the Senate bill. According to OpenSecrets, Lankford received more than $546,000 in campaign contributions from the oil and gas industry—his top source of industry donations—between 2019 and 2024.
The senators described the industry's lobbying as "especially insulting" because "Senate Republicans are trying to pay for this handout with cuts to other programs that would end up raising energy prices for everyday Americans."
The GOP bill would eliminate tax breaks for clean energy that incentivize consumers to purchase electric vehicles and make their homes more energy-efficient, including the home energy-efficiency and residential clean energy credits.
Citing data from Rewiring America, the senators estimated that ditching the two credits would cost the average household up to $2,200 per year in savings on utility bills.
The Center for American Progress projects that eliminating electric vehicle credits would increase demand for gasoline, raising prices by 27 to 35 cents per gallon by 2035. Americans will pay the oil and gas industry "an additional $339 billion for gasoline and $75 billion for electricity by 2035," the May report says.
"Congress should not raise energy prices for working families to deliver handouts to Big Oil," the senators said.
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