1 Year Into Trump 2.0, the Social Security Administration Is in Disarray
Democrats in Congress must hold hearings to protect beneficiaries.
There is no part of the federal government that Americans depend on more than the Social Security Administration. It is the agency that is charged with administering the earned benefits of millions. Unfortunately, after one year into President Donald Trump’s second term, SSA is in disarray. The Washington Post recently took an in-depth look at the SSA and reported among other things that:
Long-strained customer services at Social Security have become worse by many key measures since President Donald Trump began his second term, agency data and interviews show, as thousands of employees were fired or quit, and hasty policy changes and reassignments left inexperienced staff to handle the aftermath.
Exaggerated claims of fraud, for example, have led to new roadblocks for elderly beneficiaries, disabled people, and legal immigrants, who are now required to complete some transactions in person or online rather than by phone. Even so, the number of calls to the agency for the year hit 93 million as of late September—a six-year high, data shows.
SSA officials are likely to respond to the Washington Post story by pointing out that a recent SSA inspector general argued that SSA has made major improvements. Fox News reported that:
The inspector general’s report concluded that SSA’s telephone performance improved during fiscal year 2025 largely because of operational changes, including the rollout of a new cloud-based telecommunications platform, expanded automation, and staffing realignments. The platform, implemented in August 2024, allowed SSA to increase call capacity, expand self-service options, and monitor performance in real time, according to the report.
There is one catch with the inspector general’s report, and, to paraphrase Joseph Heller, it is one heck of a catch. This summer SSA changed “the type of data it reports publicly, removing information like callback wait times.” SSA Commissioner Frank Bisignano told members of Congress over the summer that SSA changed the metrics because reporting the wait times might discourage people from calling the agency. Yes, you read that correctly. So, rather than fixing the problem SSA decided to not share the data. This might be a solution to a public relations problem, but it is not going to help beneficiaries in the slightest.
There is no doubt about the fact that 2025 was a tumultuous time for SSA. The year began with Elon Musk, the then head of the Department of Government Efficiency (DOGE), calling Social Security a Ponzi scheme; and, in an address to Congress in January President Trump said that there were “shocking levels of incompetence and probable fraud” in Social Security and that people up to 160 years old were receiving Social Security benefits. None of these accusations, of course, proved to be true. While Trump and Musk’s spurious claims have faded away, the damage they have done to SSA lingers on.
If Republicans on Capitol Hill are not interested in exercising their duty to provide oversight, Democrats must step up to the plate.
The current congressional leadership has shown zero interest in exercising any oversight responsibility on any issue foreign or domestic. Congress’ lack of interest or will to scrutinize the Trump administration led Virginia Democratic Sen. Mark Warner to ask, “Is congressional oversight dead? Where does this end? If none of my Republican colleagues raises an issue, does this mean we are ceding all oversight?”
While they are not in the majority, Democrats on Capitol Hill are not powerless. They can still hold hearings of their own. These hearings would not be part of the legislative process. They would however give Democrats the platform they need to speak up for the American people. There is good news here for those who care about Social Security. The ranking Democrat on the Ways and Means Subcommittee on Social Security is Rep. John Larson of Connecticut who has fought for years to protect Social Security. Larson is the perfect person to shine a light on the current state of affairs at SSA.
If Republicans on Capitol Hill are not interested in exercising their duty to provide oversight, Democrats must step up to the plate. Seventy-five million Social Security beneficiaries are counting on them to protect their earned benefits.
