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consumer financial protection bureau
Dismantling the Consumer Financial Protection Bureau Hurts US Consumers
Congress can’t allow the White House to eliminate an agency that’s helped millions of Americans, with billions of dollars returned to them by scams, fraudsters, and megabanks that prey on low-income citizens.
Feb 20, 2026
Over the past year, the Trump administration has sought to gut the Consumer Financial Protection Bureau through cuts and layoffs, and by hamstringing its enforcement powers, claiming the agency is hurting large banks through overregulation. Acting CFPB Director Russ Vought has sought to reduce the agency's staff by 90% and to freeze spending since February.
A group of 21 states, plus the District of Columbia, sued the Trump administration in December to stop it from defunding the CFPB. The administration responded by telling the court that the government is legally barred from seeking new funding from the Federal Reserve, the bureau’s primary source of money, alluding to the fact that the agency will eventually go broke later this year. The next step in the case will be the DC Court of Appeals to hear arguments in late February.
The CFPB's enforcement actions, like the 22 pending cases against banks, highlight its vital role in safeguarding consumers from unfair practices, which the current threats jeopardize.
So, what does this mean for the country? The CFPB's weakening could leave consumers vulnerable to predatory practices, unfair fees, and fraud, risking their financial stability.
The Biden administration's pressure on banks and financial institutions on the issue led them to agree to refund more than $240 million to customers, a win secured by actual, formal regulation. Trump and Vought have rolled that back, too.
The CFPB’s Small Dollar Rule was created to curb abusive payday lending practices, especially repeated debit attempts that drain bank accounts and trigger cascading overdraft and Non-Sufficient Funds (NSF) fees. That goal is sound and worthy. The problem is not the rule’s intent, but how it operates alongside bank fee structures and in a financial marketplace devoid of smart, progressive-minded credit options.
The small dollar rule makes automatic repayments—which help keep the cost of borrowing to the bare minimum—incredibly tricky to execute. After two consecutive failed payment attempts, covered lenders generally cannot try again unless the borrower specifically authorizes another attempt, which can leave payments stalled when ordinary life disruptions intervene. Regulators have warned that charging multiple NSF fees tied to re-presented transactions can harm consumers. This is true not just because a single missed payment can still trigger NSF fee collection and financial harm, undermining a rule meant to protect borrowers acting in good faith. It’s also because lenders are now further limiting credit to the most high-risk borrowers, including gig economy workers, who are also those most in need of emergency credit, forcing them to borrow via ultra-expensive bank and credit union overdrafts and NSFs. And when payments are not made, inevitably, borrowers’ personal credit ratings take a hit. Of course, this affects poor people and those with bad credit harder than anyone else.
Trump and Vought's shuttering of the CFPB without fixing this situation, including by pushing banks hard to provide credit to consumers at lower cost and even by standing up a viable alternative to current credit options through something like Postal Banking, would make the problem of high-interest debt worse for Americans. Moreover, because Trump and Vought refuse to act against extortionate overdraft and NSF fees, as the Biden administration did, they’re exposing consumers to high-cost debt, where they effectively borrow from the bank, too. The Biden administration's pressure on banks and financial institutions on the issue led them to agree to refund more than $240 million to customers, a win secured by actual, formal regulation. Trump and Vought have rolled that back, too.
The CFPB has largely helped people when they have problems with a financial institution, product, or transaction by allowing customers to submit complaints, which the agency then works on their behalf. Since its inception, 98% of the 9 million total complaints have received “timely responses” from the institutions or companies to which customers reported them to the CFPB. Of all the complaints, almost 400,000 were submitted by US military members, and nearly 200,000 were submitted by seniors.
The results have been staggering. CFPB data as of December, 2024 shows a whopping $21 billion has been returned to more than 205 million Americans who were financially harmed by institutions. In addition, over $5 billion in civil penalties have been imposed on guilty banks and individuals.
Congress can’t allow the White House to eliminate an agency that’s helped millions of Americans, with billions of dollars returned to them by scams, fraudsters, and megabanks that prey on low-income citizens. And if the Trump administration is determined to do so, it’s time for congressional Democrats to focus on developing credit alternatives that can allow consumers to escape some of the financial madness.
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'This Is Your Money': Trump Assault on CFPB Has Cost Consumers $19 Billion
"When you're counting the way that costs have gone up for American families over the last year, be sure to include the cost of getting cheated," said Sen. Elizabeth Warren.
Feb 10, 2026
The Trump administration's ongoing effort to dismantle the Consumer Financial Protection Bureau cost Americans nearly $20 billion in just a year, according to a report released Monday as Democratic lawmakers and campaigners marked the anniversary of the White House's hostile takeover and gutting of the CFPB.
The new report was assembled by Democrats on the Senate Banking Committee led by Sen. Elizabeth Warren (D-Mass.), an architect and champion of the CFPB. Citing bureau documents, publicly available data, and federal analyses, the report estimates that the Trump administration's mass dismissal of enforcement actions against abusive corporations, failure to distribute settlement payments, rescission of CFPB rules and guidance, and attack on the bureau's Consumer Complaint Program have collectively cost US consumers $19 billion over the past year.
That figure, the report emphasizes, "does not even begin to cover costs Americans could have been scammed out of due to a sidelined CFPB."
“Donald Trump promised to lower costs for Americans ‘On Day One.’ Instead, he is trying to shut down an agency that protects Americans from getting scammed out of their money by big banks and giant corporations,” Warren said in a statement. “As a result, Trump’s attempt to sideline the CFPB has cost families billions of dollars over the last year alone. We're going to keep fighting for the CFPB and against the billionaires who want to get rid of it.”
The report was released to mark one year since Russell Vought, the White House budget chief and acting CFPB director, ordered the bureau to effectively shut down its operations, including rulemaking and investigations into corporate wrongdoing.
Lawmakers have not confirmed Vought—a Project 2025 architect who has been explicit about his desire to kill the CFPB—as bureau chief, but he has remained in the acting director role thanks to White House legal maneuvers. In recent months, Vought has tried to starve the CFPB of funding—an effort that, for now, has been stymied in court.
"We want to put it out," Vought said in an interview late last year, boasting about mass firings that have left the consumer agency skeletal. "We will be successful probably within the next two or three months."
Another ridiculous price tag that Trump is forcing you to pay.
This is YOUR money.
You deserve a government that works for you, not against you and your financial interests. https://t.co/yd6hpYriXw
— Senator Andy Kim (@SenatorAndyKim) February 9, 2026
Prior to the start of President Donald Trump's second White House term, the CFPB had returned around $21 billion to US consumers scammed by banks and other corporations since the bureau's creation in the wake of the Great Recession.
"When you're counting the way that costs have gone up for American families over the last year, be sure to include the cost of getting cheated, because Donald Trump has driven that cost through the roof," Warren said during a rally with fellow Democratic lawmakers and advocates in Washington, DC on Monday.
"We are here today to remind Donald Trump and to remind all those Republicans who support him and enable him, to remind every one of them that they can kick this agency, they can try to hold this agency down, they can try to starve this agency, they can try to tie up the people who work at this agency, but at the end of the day, they will not kill this agency," said Warren. "We will stay in this fight, and we will win."
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Meet the $165 Billion 'Annoyance Economy' That Drives You Nuts—and Sucks Us Dry—All Year Long
"While seemingly minor, these little annoyances add up."
Feb 09, 2026
Corporate profits in the US have surged in recent decades, with subscription-based businesses reporting some of the biggest revenue growth as more Americans use streaming services and sign up for "subscribe and save" models in a quest for ease and convenience.
While promising consumers that subscribing to a service will save them money and time, subscription-based businesses have made canceling the services increasingly difficult, contributing to Americans spending 60% longer on the phone with customer service lines than they did two decades ago.
And although corporations hardly need the extra money, making cancellations more arduous for customers can boost their revenue by anywhere from 14% to over 200%, according to the think tank Groundwork Collaborative, which released a report Monday on what it calls "the annoyance economy."
The labyrinthine processes that millions of Americans face each year when they try to cancel subscription services is just one part of the annoyance economy, according to Groundwork, which detailed the seemingly endless time, money, and patience people spend "just trying to get basic things done"—as well as efforts by corporations and the Trump administration to make sure it stays that way.
While millions are struggling with the rising costs of groceries, healthcare, housing, childcare, and just about everything else, the report explains how—thanks to corporate greed and a White House intent on enabling it—Americans are also shelling out at least $165 billion per year in fees as well as lost time.
In addition to cancellation processes, the annoyance economy includes the $90 billion people across the US spend every year on junk fees when they buy concert tickets, make hotel reservations, and order food delivery; rental application fees that keep people from even attempting to move to new housing that could put them closer to work or school; and administrative healthcare tasks like obtaining coverage information and resolving questions about premiums and deductibles.
"While seemingly minor, these little annoyances add up," wrote Groundwork policy fellow Chad Maisel and Stanford University economist Neale Mahoney, the authors of the report, who cited a 2019 survey that found 1 in 4 respondents delayed getting healthcare or avoided it altogether specifically because of the administrative tasks they had to complete in order to get an appointment and make sure it was covered.
"All told, American workers collectively spend about $21.6-billion-worth of time each year dealing with healthcare administration, between calls, claims, explanations, and paperwork, according to a recent analysis."
Another new poll from Data for Progress found that nearly 80% of Americans reported "at least a little frustration" when coordinating their healthcare and filling out health insurance paperwork.
"All told, American workers collectively spend about $21.6-billion-worth of time each year dealing with healthcare administration, between calls, claims, explanations, and paperwork," reads the report, citing another recent analysis. "Polling confirms this: More than 1 in 3 Americans report dealing with health insurance headaches more than 20 times per year."
With frustration over health insurance companies' practices increasingly common, reads the report, "policymakers are missing important opportunities to take on a handful of egregious and particularly annoying practices."
Lawmakers could require insurance companies to make it easy for patients to fill out and submit claims online—instead of downloading, printing, and physically mailing claim forms with itemized receipts as Cigna requires patients to do.
Congress could also create a "healthcare sludge unit" to monitor and root out "needless friction throughout the healthcare experience."
Such a project could leverage tools "like 'blind shopper' experiments, public feedback lines, and direct engagement with industry to surface and fix barriers that waste patients’ time and erode trust."
The report also takes on the spam texts and calls that have become all-to-familiar to anyone with a cellphone.
"Text messaging, once reserved for conversation with friends and family, now resembles our email spam folders, dominated by unsolicited offers from companies, politicians, and fraudsters," wrote Maisel and Mahoney, who shared that on the day they wrote about spam in the report, "one of us received five spam calls, a text from 'Victoria' offering a $500-a-day job, and two breathless fundraising messages from political candidates we’ve never supported—or even heard of."
Those spam communications were some of the more than 130 million scam and illegal marketing calls Americans receive each day and the nearly 20 billion texts that were sent each month over the past year—leading "virtually all respondents" to Data for Progress' poll to report that the calls and texts are at least "a little frustrating" and 68% call them "very frustrating."
State and federal lawmakers could and should take action against spam calls and texts, said Maisel and Mahoney. Congress should modernize the Telephone Consumer Protection Act (TCPA), which was passed in 1991—well before companies began inundating Americans' inboxes with the newest robocalling and texting software.
"If a platform automatically dials from a stored list of numbers, it’s now exempt from the TCPA’s rules," reads the report. "The result: far more robocall and spam text operations can legally target people without their consent. Congress should update the definition of autodialer to include any callers and texters who automatically contact stored numbers, unless there’s real human involvement in sending each message."
Former President Joe Biden's Federal Communications Commission tried to close the "lead generator loophole,” which allows third-party marketers to collect people's contact information and sell it to dozens, sometimes hundreds, of businesses, but companies sued over the FCC's action and won in court.
President Donald Trump could issue an executive order directing federal agencies "to leverage all available resources and authorities to end robocalls and spam texts once and for all," said Maisel and Mahoney.
But the authors noted that the Trump administration's mass layoffs across the government would make enforcement more difficult.
"The Department of Justice also needs to prioritize enforcement against bad actors," they wrote. "While the FCC can levy fines for violations, it cannot pursue their collection without the DOJ. Of the eight robocalling forfeiture orders referred by the FCC, the DOJ has pursued only two for collection."
In the case of the hoops consumers are made to jump through in order to cancel subscriptions and services, the report emphasizes that the federal government has made significant inroads before to help the public.
The Consumer Financial Protection Bureau (CFPB) intervened in 2023 and stopped Toyota Motor Credit from continuing its practice of routing all consumer calls through a hotline "where representatives were instructed to keep promoting products until a consumer asked to cancel three times, at which point they were told cancellation was only possible by submitting a written request."
Under the Biden administration, the Federal Trade Commission (FTC) was lauded by consumer advocates for its click-to-cancel rule in 2024, requiring sellers to “make it as easy for consumers to cancel their enrollment as it was to sign up."
But Trump's FTC last year delayed implementation of the rule after industry groups said that "it would take a substantial amount of time to come into compliance.” A federal appeals court then effectively killed the rule altogether.
While the fees that gradually trickle out of Americans' bank accounts into the annoyance economy are often small individually, the report emphasizes that they add up—and the consequences of these business practices and the government's failure to stop them "extend beyond wasted time and money."
"When life is reduced to jumping through an endless series of hoops—just to fix a billing error, secure a refund, or cancel a subscription—it breeds cynicism and disengagement," reads the report. "If the government can remove even a few of those obstacles, we can show the American people that someone is paying attention and begin the long process of rebuilding public trust."
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