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"Bisignano is in charge of the American people’s hard-earned Social Security benefits, as well as the collection of our taxes," said one advocate. "If he engaged in wrongdoing, the people need to know."
The new CEO of the financial services technology company Fiserv said Wednesday that the firm's financial outlook was grim, sending its stock collapsing by more than 40% and erasing $30 billion in market value—and laid the blame squarely with a Trump administration appointee whom the president has praised as "amazing."
When nominating former Fiserv CEO Frank Bisignano as Social Security administrator earlier this year, President Donald Trump said the executive frequently "takes troubled entities and turns them around."
With current Fiserv chief Mike Lyons warning on Wednesday that Bisignano had made major missteps as CEO, overinflating its sales projections and relying on short-term cost-cutting before selling his stock for $500 million, the advocacy group Social Security Works said beneficiaries of the government's anti-poverty program for senior citizens should be alarmed that the former executive is now in charge of their crucial benefits.
"Fiserv lost 40% of its value because the former CEO, Frank Bisignano, is a liar," said SSW. "But Bisignano is Trump's buddy, so he can only fail up. He's now in charge of your Social Security."
Lyons told analysts and investors that when Bisignano was leading Fiserv from 2020 until earlier this year, the company made sales projections that "would have been objectively difficult to achieve even with the right investment and strong execution."
He added that Bisignano made "decisions to defer certain investments and cut certain costs [which] improved margins in the short term but are now limiting our ability to serve clients in a world-class way, execute product launches to our standards and grow revenue to our full potential.”
Translating Lyons' comment, Brett Arends wrote at MarketWatch that "under Bisignano, the company made forecasts it could not plausibly have achieved" and that the former CEO "was chasing short-term quarterly results, not building the business."
"Did Bisignano know that Fiserv’s stock was about to tank, and ask his friend Donald Trump for a life raft?"
Lyons broke the news to investors weeks after a police pension fund sued Fiserv and Bisignano, as well as the new CEO, for "artificially inflating [Fiserv’s] growth numbers."
But along with causing his former company's value to plummet, emphasized SSW president Nancy Altman on Thursday, Bisignano personally benefited from overestimating his firm's performance—selling more than three million shares after he was appointed Social Security administrator for at least $500 million.
"That sale saved him $300 million (and counting) in stock value," said Altman. "Did Bisignano know that Fiserv’s stock was about to tank, and ask his friend Donald Trump for a life raft?"
Altman demanded that Bisignano "resign immediately" from his roles at the Social Security Administration and the Internal Revenue Service, where he was also named the first-ever CEO earlier this month.
"Bisignano is in charge of the American people’s hard-earned Social Security benefits, as well as the collection of our taxes—despite his total lack of expertise, or even basic knowledge, of either," said Altman. "He infamously admitted that he had to Google ‘Social Security’ when Trump offered him the job. If he engaged in wrongdoing, the people need to know."
Altman called on the US Department of Justice and Congress to launch "immediate" investigations into Bisignano's conduct as CEO of Fiserv, but noted that with Republican allies of Trump running the government, the former executive is unlikely to be held accountable."
"The only recourse," said Altman, "is for Democrats to win control of Congress and make investigating Bisignano a top priority.”
"Every American who has paid into Social Security should be outraged," said one Social Security advocate.
The Trump administration on Monday announced that Social Security Commissioner Frank Bisignano would also serve as a the chief executive officer at the Internal Revenue Service, in a move that was panned by defenders of the crucial anti-poverty Social Security program.
As The Wall Street Journal reported on Monday, US Treasury Secretary Scott Bessent announced that Bisignano would be filling the newly created position of CEO at the IRS, even as he retains his duties as Social Security commissioner.
According to the Journal, Bisignano "will report directly to Bessent, who will remain the formal head of the IRS as acting commissioner," and that he "will help implement the administration's vision for the IRS, which emphasizes upgraded technology and retreats from the heavier enforcement initiatives started under President Joe Biden."
Bisignano's appointment comes weeks after Billy Long, the previous IRS commissioner, got ousted from his job after working there for under two months.
Social Security advocates reacted to the move by condemning the administration for creating even more turmoil at the Social Security Administration (SSA).
Nancy Altman, president of Social Security Works, slammed the administration for giving Bisignano added duties when he was already "unqualified" to serve as Social Security commissioner.
"Never in Social Security’s 90-year history has a commissioner held a second job," she said. "Bisignano’s new role will leave a leadership vacuum at the top of the agency, especially since Trump hasn’t even nominated a deputy commissioner."
Altman further accused the administration of "allowing Social Security to rot through sabotage and neglect" by downgrading the program's top role to part-time.
Richard Fiesta, executive director for the Alliance for Retired Americans, similarly emphasized that running the SSA was "a full-time job," and said that the Trump administration had already caused "chaos" at the agency by slashing longtime staff members.
"Every American who has paid into Social Security should be outraged," he said. "Americans pay for the workers and administration of the agency through their Social Security withholdings in every paycheck. We expect a full-time commissioner for our money. Instead, we’re now getting a part-time commissioner drawing a full salary from our Social Security taxes."
Kathleen Romig, director of Social Security and disability policy at the Center on Budget and Policy Priorities, described Bisignano’s appointment as "alarming news" and said it raises "major concerns."
Specifically, Romig warned about potential security breaches of Americans' data at both the IRS and SSA.
"We know that from the beginning they’ve been trying to bulldoze protections of the sensitive data that each agency holds," she wrote in a post on Bluesky. "Early this year, acting heads of both SSA and Treasury were both pushed out over data access"
She then pointed to reports that the Department of Government Efficiency has been working on a "data lake" that uses sensitive information from both agencies "to track and surveil undocumented immigrants" residing in the US.
"This unprecedented arrangement cries out for meaningful oversight to ensure that each agency adequately serves the public, conflicts of interest are resolved, and our most sensitive data are protected," she said.
"Republicans gave away trillions in tax cuts for the wealthy," said US Sen. Ed Markey. "Now they are asking Americans to work longer. We won’t stand for it."
Trump-appointed Social Security Administration Commissioner Frank Bisignano on Friday drew immediate fire from many progressives after he said raising the retirement age for American workers was on the table.
During an interview on Fox Business, host Maria Bartiromo asked Bisignano if he would "consider raising the retirement age" to shore up Social Security's finances.
"I think everything's being considered," he replied.
He said that he would need Congress' help to officially raise the retirement age and acknowledged, "That will take a while," before adding, "But we have plenty of time."
Bartiromo: Would you consider raising the retirement age?
Social Security Administration Commissioner Bisignano: I think everything will be considered pic.twitter.com/kqfMm5Prif
— Acyn (@Acyn) September 19, 2025
Advocacy organization Social Security Works immediately pounced on Bisignano's statement, which it noted contradicted statements made by President Donald Trump during the 2024 election campaign.
"That's a betrayal of Trump's campaign promise to protect Social Security," the organization said in a social media post. "Raising the retirement age by a year translates to a 7% Social Security benefit cut. Forcing us to work longer, for smaller checks, and a shorter retirement is unconscionable!"
In fact, as flagged by former Biden White House Senior Deputy Press Secretary Andrew Bates, Trump said in 2024 that "I will not cut one penny from Social Security or Medicaid and I will not raise the retirement age by one day."
Former US Labor Secretary Robert Reich also rebuked Bisignano for floating a retirement age increase, and he proposed an alternative way to improve Social Security's fiscal health.
"A worker making $50,000 a year contributes to Social Security on 100% of their income," he wrote. "A CEO making $20 million a year contributes to Social Security on less than 1% of their income. Instead of raising the retirement age, we should scrap the Social Security tax cap."
Sen. Ed Markey (D-Mass.) noted that Bisignano's call to potentially raise the retirement age came just months after Republicans passed massive tax cuts through the One Big Beautiful Bill Act that disproportionately benefited the wealthiest Americans.
"Republicans gave away trillions in tax cuts for the wealthy," he said. "Now they are asking Americans to work longer. We won’t stand for it."
The social media account for United Auto Workers delivered a pithy two-word response to Bisignano: "Hell no!"