At Home and Abroad, Starbucks is Failing the People it Calls 'Partners'

For five years, I've been brewing coffee and serving customers at Starbucks. I love connecting with people, crafting creative drinks, and learning about coffee. But what I've witnessed behind the green apron tells a different story than the one Starbucks executives want you to hear.

At the Workers United convention in Ohio earlier this year, I had the privilege of meeting Starbucks workers and the unions that represent them from Brazil, Chile, and the United Kingdom. Despite our different languages and cultures, Starbucks workers around the world are saying the same thing: We want to be treated with respect and dignity. We all shared stories of a company that talks about caring for its partners while systematically failing to support the people who make their business possible in the first place.

The barista from Chile I spoke with described conditions that were heartbreaking. They said they are required to work in extreme heat with no support to address the dangerous working conditions. When they went to bargain for better pay, they told me what Starbucks offered wouldn't even cover basic bills and food. The pay increase they were fighting for—literally less than a dollar—put into perspective just how little this multibillion dollar company values its workers.

Starbucks' issues in Latin America extend beyond how it treats its workers in the stores and into its supply chains, as it is now the target of allegations in a new lawsuit claiming their Brazilian coffee is made under slavery-like conditions. And the pressure campaign has grown as local unions and human rights groups recently demanded the Brazilian retail brand FARM Rio end its partnership with the coffee giant. These aren't just abstract allegations—the allegations involve real workers, real families, and real human suffering in the coffee giant's supply chain.

Starbucks executives can improve operations and public perception right now by listening to union baristas who are committed to building a better company.

This international scrutiny isn't limited to Latin America. In the U.K., workers described navigating complex bureaucratic channels just to organize. Everywhere I looked, I saw the same pattern: Starbucks partners demanding respect, safety, and fair treatment, while the company prioritizes all the wrong things.

Here in the United States, we're experiencing our own version of this neglect. Customers wait 30 minutes for lattes while we're understaffed, underpaid, and undersupported. Mobile orders pour in while only two people work an entire shift. We're forced to enforce policies that put us in danger—like denying the bathroom or water to people seeking shelter—while fearing for our jobs if we speak up. Meanwhile, Starbucks executives are focusing on what color T-shirts we wear instead of bargaining in good faith with the union and addressing real operational problems. The contradiction is stark: a company that claims to care about its partners while baristas rely on Medicaid because we can't get guaranteed hours to qualify for health insurance.

I can't imagine how many more stories there are just like mine that go unheard. Starbucks is under fire around the globe due to allegations of forced Uyghur labor in their Chinese supply chains, exploitation in Mexico, and its use of a Swiss subsidiary to avoid taxes. Yet, CEO Brian Niccol—who made $96 million in just four months last year and commutes to work in a private jet—has failed to address these serious issues abroad, all while the company has committed hundreds of unfair labor practices in the U.S. and he's ignoring union baristas' demand for fair contracts at home.

Starbucks won't turn this business around by allegedly violating labor law internationally and domestically, and failing to finalize fair union contracts. Fighting with baristas—whether in Seattle or São Paulo—is bad for business. We're the ones who open stores every morning, greet customers, make the coffee, and remember favorite orders. We're central to their turnaround strategy, and I have yet to see them address our concerns. We've been bargaining since April 2024 for a fair contract, but Starbucks continues to drag its feet.

But workers aren't staying silent. Just this month, we won our 600th union election in the U.S.. We're growing stronger, and we're building solidarity with Starbucks workers and customers across borders.

Starbucks executives can improve operations and public perception right now by listening to union baristas who are committed to building a better company. We've been ready to consider proposals that include actual improvements in staffing, guaranteed hours, and take-home pay.

The choice is yours, Starbucks. You can continue fighting the people you call "partners" while facing mounting international scrutiny, or you can finally live up to your claims about being the best place to work. The world is watching, and we're organizing.