Then, weeks later, X—which has been plagued by reports of increasing misinformation and amplifying far-right accounts—was hit with cybersecurity attacks that downed the platform.
Just as social media platforms revolutionized our world decades ago—we are in the midst of another pivotal technology movement.
And Meta recently announced that it would draw from X’s technology to employ “Community Notes” on its platforms—which are purportedly meant to fill in the gaps left after the company fired its fact-checking team. Experts have warned that such a system could easily be exploited by groups motivated by their own interests.
These events are just the latest in a growing pile of evidence that organizations and advocates can’t count on social media giants like they once did. They’re fueling misinformation, inflammatory perspectives, and partisan divisions—all in the name of profits.
To continue to be effective in our increasingly digital world, organizations will need to adjust to this new landscape.
Unquestionably, charting the path forward is challenging. Many organizations and advocates have spent years investing in and building profiles on established media platforms. These groups depend on this technology to share their messaging, organize, provide educational tools, fundraise, and more. It’s difficult to shift all these resources.
Other organizations have yet to build up a robust digital presence, but don’t know where to begin, especially in today’s chaotic climate.
Wherever nonprofits and advocates fall on this spectrum, they can and should invest in technology. Here’s how they can be most effective.
First, organizations must recognize that—just as social media platforms revolutionized our world decades ago—we are in the midst of another pivotal technology movement. Given all the upheaval in today’s landscape, organizations must ensure they can reach their audiences in a multitude of ways, without relying on a single platform.
As such, they should build out opportunities for subscription-based data creation. That means reinvesting in collecting more traditional contact methods—like emails and phone numbers. It also means investing in technologies that allow them to share their messages without censorship from outside sources. Blogs and newsletter platforms can be powerful tools to communicate with audiences and provide rich discourse free from external interference.
Protected digital communities—which are only open to certain groups or are invitation-based—can also help strengthen connections between an organization’s supporters. We’re starting to employ this strategy at the Technology, Innovation, and Digital Engagement Lab (TIDEL), which is housed at Union Theological Seminary. Right now, we’re working with a cohort of faith and social justice leaders to deploy new technology to advance their missions.
We’ve recommended a platform called Mighty Networks, which uses AI to help creators build and manage online communities. Two of our fellows are using this service to support Black clergywomen through education and practical application, focusing on mental health awareness and balance. Another pair of fellows is aiming to use the platform to deliver digitally-based educational programming and sustain a community of care professionals committed to improving access to spiritually integrated, trauma-informed care.
Make no mistake: Nonprofits and advocacy organizations need a digital presence to be effective. But they’ll have to adjust to shield themselves from the chaos and malice of social media giants.
