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      Canceled Southwest Airlines flights appear on the monitors at LAX

      'They Are Just Mocking Pete Buttigieg': Southwest Promotes Executives After Historic Meltdown

      "That's the behavior of a company with no intention of changing course from management decisions that seek to enrich shareholders while leaving consumers holding the bag."

      Jake Johnson
      Jan 11, 2023

      After canceling nearly 17,000 flights around the Christmas holiday—the worst customer service meltdown in the history of the U.S. airline industry—Southwest announced this week that it is promoting several of its executives, a move that watchdogs decried as a slap in the face of the travelers impacted by the company's incompetence and greed.

      In a press release, Southwest said it is elevating five executives across different departments at the company, including network operations control and communications. The announcement came just over a week after the Southwest pilots' union published a scathing letter calling the corporation's management a "headquarters-centric cult" that has "eroded our company from within."

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