PHILADELPHIA — The Army is shutting down a flashy, high-tech
information and recruiting center inside a mall, calling it a
successful marketing experiment even as it attracted protesters and
video-game enthusiasts as much as potential soldiers.
Experience Center will close July 31 after nearly two years at
Philadelphia's Franklin Mills Mall, military officials said Thursday.
"It's been a great success," Army spokesman Brian Lepley said. "Basically it's mission accomplished."
$12 million center opened in August 2008 with interactive video
exhibits, nearly 80 video-gaming stations, a replica
command-and-control center, conference rooms, and Black Hawk helicopter
and Humvee combat simulators.
Since then, the center has hosted about 40,000 visitors and enlisted 236 recruits, Lepley said.
was also repeatedly targeted for protests by those who said the Army's
use of first-person-shooter video games desensitized visitors to
violence and enticed teens into the military. Anyone over 13 could play
games, though the most graphic ones were restricted to those 18 and
Lepley said the demonstrations had nothing to do with the
decision to close the center, but activist Elaine Brower, of Staten
Island, N.Y., said she was thrilled. She had been particularly galled
by the center's mall location, between a skateboard park and an arcade.
"We really consider this a major victory for us," Brower said. "We are happy that they are not going to be in the mall."
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Billed as more than a recruiting station, the center was designed to teach any curious mall shopper about the Army.
initially said it might be replicated in other parts of the country.
But as the recession set in and unemployment rose, enlistments
increased and the Army began spending less on marketing.
Army Experience Center provided valuable information on how to connect
with a generation used to getting information from computers and mobile
devices, Lepley said.
Touch-screen kiosks showing the location of
global Army posts and a "career navigator" displaying the service's
jobs and salaries proved popular and will likely be used at recruiting
stations and ROTC schools, Lepley said.
"We can't just print brochures anymore," he said.
Army had closed five traditional recruiting stations when it opened the
center. It's now planning to open a pair of more modern recruiting
offices in nearby Levittown and northeast Philadelphia, Lt. Col. Chris
The offices will have some elements found at the
Experience Center, including gaming stations and a more casual
atmosphere with informal seating, as opposed to the old-fashioned desk
with chairs on either side, Belcher said.