Whistleblower Tells of America's Hidden Nightmare for Its Sick Poor
When an insurance firm boss saw a field hospital for the poor in Virginia, he knew he had to speak out. Here, he tells Paul Harris of his fears for Obama's bid to bring about radical change
Wendell Potter can
remember exactly when he took the first steps on his journey to
becoming a whistleblower and turning against one of the most powerful
industries in America.
It was July 2007 and Potter, a senior
executive at giant US healthcare firm Cigna, was visiting relatives in
the poverty-ridden mountain districts of northeast Tennessee. He saw an
advert in a local paper for a touring free medical clinic at a
fairground just across the state border in Wise County, Virginia.
who had worked at Cigna for 15 years, decided to check it out. What he
saw appalled him. Hundreds of desperate people, most without any
medical insurance, descended on the clinic from out of the hills.
People queued in long lines to have the most basic medical procedures
carried out free of charge. Some had driven more than 200 miles from
Georgia. Many were treated in the open air. Potter took pictures of
patients lying on trolleys on rain-soaked pavements.
it was a dreadful realisation that healthcare in America had failed
millions of poor, sick people and that he, and the industry he worked
for, did not care about the human cost of their relentless search for
profits. "It was over-powering. It was just more than I could possibly
have imagined could be happening in America," he told the Observer
resigned shortly afterwards. Last month he testified in Congress,
becoming one of the few industry executives to admit that what its
critics say is true: healthcare insurance firms push up costs, buy
politicians and refuse to pay out when many patients actually get sick.
In chilling words he told a Senate committee: "I worked as a senior
executive at health insurance companies and I saw how they confuse
their customers and dump the sick: all so they can satisfy their Wall
Potter's claims are at the centre of the
biggest political crisis of Barack Obama's young presidency. Obama,
faced with 47 million Americans without health insurance, has put
reforming the system at the top of his agenda. If he succeeds, he will
have pushed through one of the greatest changes to domestic policy of
any president. If he fails, his presidency could be broken before it is
even a year old. Last week, in a sign of how high the stakes are, he
addressed the nation in a live TV news conference. It is the sort of
event usually reserved for a moment of deep national crisis, such as a
terrorist attack. But Obama wanted to talk about healthcare. "This is
about every family, every business and every taxpayer who continues to
shoulder the burden of a problem that Washington has failed to solve
for decades," he told the nation.
Obama's plans are now mired and
the opponents of reform are winning. The Republican attack machine has
cranked into gear, labelling reform as "socialist" and warning ordinary
Americans that government bureaucrats, not doctors, will choose their
medicines. The bill's opponents say the huge cost can only be paid by
massive tax increases on ordinary Americans and that others will have
their current healthcare plans taken away. Many centrist Democratic
congressmen, wary of their conservative voters, are wavering. The
legislation has failed to meet Obama's August deadline and is now
delayed until after the summer recess. Many fear that this loss of
momentum could kill it altogether.
To Potter that is no
surprise. He has seen all this before. In his long years with Cigna he
rose to be the company's top PR executive. He had an eagle-eye view of
the industry's tactics of scuppering political efforts to get it to
reform. "This is a very wealthy industry and they use PR very
effectively. They manipulate public opinion and the news media and they
have built up these relationships with all these politicians through
campaign contributions," Potter said.
Potter was witness to the
campaign against Michael Moore's healthcare documentary Sicko. The
industry slammed the film as one-sided and politically motivated.
Secret documents leaked from the American Health Insurance Plans, the
industry's lobby group, detailed the plan to paint Moore as a fringe
radical. Potter now says the film "hit the nail on the head". "The
Michael Moore movie that I saw was full of truth," he admits.
was also working for Cigna when it became embroiled in the case of
Nataline Sarkisyan, whose family went public after Cigna refused to pay
for a liver transplant that it considered "experimental" and therefore
not covered by their policy. Cigna reversed this decision only hours
before the Californian teenager died. "I wish I could have done more in
that case," Potter said.
Such sentiments are rare in an industry
that has given America a healthcare system that can be cripplingly
expensive for patients, but that does not produce a healthier
population. The industry is often accused of wriggling out of claims.
Firms comb medical records for any technicality that will allow them to
refuse to pay. In one recently publicised example, a retired nurse from
Texas discovered she had breast cancer. Yet her policy was cancelled
because her insurers found she had previously had treatment for acne,
which the dermatologist had mistakenly noted as pre-cancerous. They
decreed she had misinformed them about her medical history and her
double mastectomy was cancelled just three days before the operation.
month three healthcare executives were grilled about such "rescinding"
tactics by a congressional subcommittee. When asked if they would
abandon them except in cases of deliberately proven fraud, each
executive replied simply: "No."
To Potter that attitude has a sad
logic. The healthcare industry generates enormous profits and its top
executives have a lavish corporate lifestyle that he once shared.
Treating patients for their expensive conditions is bad for business as
it reduces the bottom line. Kicking out patients who pursue claims
makes perfect economic sense. "It is a system that is rigged against
the policyholder," Potter said. The congressional probe found that just
three firms had rescinded more than 20,000 policyholders between 2003
and 2007, saving hundreds of millions. "That's a lot of money that will
now go towards their profits," Potter said.
A lot of that money
also goes into contributions to politicians of both parties - $372m in
the past nine years - and in lobbying groups to run TV ads slamming
Obama's plans. Many of these ads deploy naked scare tactics. One report
said that the industry was spending $1.4m a day on its campaign. In the
face of that, it is perhaps no wonder that the Senate has delayed its
vote, dealing a massive blow to Obama. "I have seen how the opponents
of healthcare reform go to work... they are trying to delay action.
They know that if they keep the process going for months, and turn it
into a big mess, then the political impetus behind it will lessen,"
Potter, who now works at the Centre for Media and
Democracy in Wisconsin, says the industry is afraid of Obama's reforms
and that is why it is fighting so hard. It wants to deal him the same
blow as it did Bill Clinton when it scuppered his attempt at reform in
the 1990s. Potter admits that he is worried the industry might win
again. "I have seen their tactics work. I have been a part of it," he
said. He knows he has no chance of ever working again for a major firm.
"I am a whistleblower and corporate America does not tend to like
that," he said. But there is one thing Potter is not sorry about:
leaving the healthcare industry and speaking out. "I have absolutely no
regrets. I am doing the right thing," he said.
healthcare reform in the US has been an ambition of many presidents
since the early part of the 20th century. None has succeeded in
creating a system that gives all Americans the right to coverage.
Barack Obama, below, is desperate to avoid the same fate.
Finding a cure
What is the current system? It
is a complex mish-mash of systems. Millions of Americans have their own
private healthcare plans, either individually or through their
employer. About 47 million Americans have none. However, systems do
exist to cover the very poor and the old. The system is fiendishly
complex and full of loopholes, so even those with coverage can have it
How bad is it? US hospitals are
the best in the world if you can afford them. Many cannot, and an
accident or sudden illness can often bankrupt someone.
How does it compare with other countries? It
depends how you measure things. The US spends about 16% of GNP on
healthcare, far more than France and Germany, which spend 11 to 12%.
Yet those countries provide universal care.
What is the biggest problem? Critics
say the biggest issue is the profit motive that drives US healthcare.
This ensures that costs are always rising as the incentive is there to
provide expensive treatment. It also gives health insurers the
incentive to refuse treatment to claimants, by seeking to withdraw
What is Obama's solution? Obama
has asked Congress to draw up a government option, allowing all
Americans to get some sort of cover. The sheer size of the state plan
should theoretically allow it to drive down costs by economies of scale.
What's happening now? Obama has put his reputation on the line to persuade wavering Democrats and moderate Republicans
to vote on legislation by August. The Senate has said this will not
happen. That's a major blow, as it puts off the debate until September
and could see the political momentum stall.