A Lowly But Brilliant Idea

A Lowly But Brilliant Idea

Abby Zimet

In the midst of another lifetime of trying to make a business call and wading through 37 options of buttons to push for answers to 37 questions I didn't have and waiting for the option (usually but not always Push Zero) to give me a real, live, elusive biped at the end of the line, it occurred to me: People need jobs. People need money. People – with apologies to Barbra Streisand, though I never much liked her – need people. Thus: Instead of having automatons answer our phones, how's about we return to the good old technogically-challenged days of talking to human beings?

Someone, please, quick, send this idea to Geithner, Locke, Solis et al. I'm busy wading through options.

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