The vast Internet is many things to many people. Accustomed to
their own routes through cyberspace, individuals may assume that what they
see is fairly typical. But in society as a whole, what are the Web's
dominant traffic patterns?
While some view it as an expansive bastion of decentralized
communication and democratic discourse, the Internet now functions quite
differently overall. In total, the World Wide Web is scarcely more
civic-minded than your local bank.
Consider the flat-out judgment rendered by America's leading organ
of capitalism a few weeks ago. The Wall Street Journal tilts toward the
delusional on its ideology-laden editorial pages, but its news reporting is
-- out of investor necessity -- right on the money. And the paper was on
target with a July 23 piece by reporter Thomas E. Weber, who scrutinized
the evolving role of the Web.
Back in the summer of 1993, "cyberspace had remained practically
free of advertisements, but marketers were beginning to eye the medium."
Eight years later, Weber wrote, "it's difficult to remember that quaint,
commercial-free Internet. Marketers didn't just eye the medium -- they
conquered it." He added: "The Internet has been transformed largely into a
place of commerce."
But the Internet remains, for many, an object of illusion.
As if looking backward through the wrong end of a telescope, some
observers are dazzled by the virtues of their personal treks online. But
whatever cyber-stars are in the eyes of certain individuals, the business
calculations of hard-nosed number crunchers are focused elsewhere. And the
documented trends are enough to make the most avaricious media tycoon grin.
Websites operated by just four corporations account for 50.4
percent of the time that U.S. users of the Web are now spending online, the
authoritative Jupiter Media Metrix research firm reported in early summer.
At the top of the heap were AOL Time Warner's sites, with 32 percent of all
minutes spent online in the nation, followed by Microsoft (7.5 percent) and
Yahoo (7.2 percent).
Jupiter senior analyst Aram Sinnreich said the figures "show an
irrefutable trend toward online media consolidation and indicate that the
playing field is anything but even." He cited the data as refutation of the
still-popular notion that "severe market dominance is impossible on the
Internet."
The most heavily trafficked sites are overwhelmingly devoted to
commercial activities in one form or another, such as online shopping,
financial services, investment, corporate-screened entertainment, travel
deals and market research. Meanwhile, even on many nonprofit sites, banner
ads are bigger than ever. And intrusive pop-up advertisements are spreading.
To make matters appreciably worse, the owners of some key search
engines are avidly prostituting their services. (The most powerful
search-scam offenders include AltaVista, AOL, Microsoft and Lycos. For
details, visit www.commercialalert.org.) These days, if you use one of the
Internet's main search engines to find whatever, the chances are good that
the top results came from dollars rather than relevance or quality.
"Search engine optimization is the number one strategy for
generating qualified traffic to your site," said a recent sales pitch
offering prominence in search-engine listings. "Eighty-five percent of all
traffic is generated via search queries and over 90 percent of that traffic
is driven to the top 30 results. If you're not in the top 30, you're not in
a position to compete!"
But faith in the democratic character of the Internet is
resilient; a myth that will not die. And the more that huge outfits ravage
cyberspace, the more useful the mythology becomes, laying a thick fog over
the realities of mega-media domination.
The spectacular dot-com plunge has caused many corporate managers
to sharpen their cost-cutting knives, endangering just about any media
content that doesn't seem to directly correlate with boosting revenue.
Before the Los Angeles Times cancelled his long-running and
insightful column "Digital Nation" in mid-July, scholar Gary Chapman gained
many readers as he tracked digital trends. Four months ago, he was citing
informed predictions that Web browsers will become outdated within five
years, giving way to "widespread use of interactive TV networks managed by
large media companies."
The dot-com flameouts have sped up the Net's commercialization --
as quests for cash-flow, market share and multimedia synergy become more
voracious.
"The idea that anyone with an e-commerce Web site could sell
anything under the sun seems completely dead now," Chapman noted last
spring. "The alternative seems to be a move toward closed networks, not
unlike America Online, in which the user experience is guided, shaped and
far more controlled -- something advertisers and online retailers are
demanding. In other words, there is a growing sense in the high-tech
industry that consumer networks of the future will begin to look more like
television -- indeed, some believe interactive digital TV is the true wave
of the future."
For a time, the Internet seemed to elude the profit-driven matrix
squeezing media and public life. Some illusions die hard. But hopefully we
can move forward with new resolve to fight against corporate power -- and
for truly democratic media.
Norman Solomon writes a syndicated column on media and politics. His books
include "The Trouble With Dilbert: How Corporate Culture Gets the Last Laugh."
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