Free Press and Consumer Groups Urge Verizon Wireless to Come Clean on Unfair Penalty Fees

FreePress

For Immediate Release

Contact: 

Liz Rose, Communications Director, 202-265-1490 x 32

Free Press and Consumer Groups Urge Verizon Wireless to Come Clean on Unfair Penalty Fees

WASHINGTON - In a letter sent Tuesday to the Federal Communications Commission,
Free Press and other consumer groups asked the agency to press Verizon
Wireless after the company failed to adequately respond to the agency’s
questions regarding unfair cell phone penalty fees.

Last month, the FCC sent a letter to Verizon Wireless investigating
the company’s exorbitant early termination fees for mobile phones after
they doubled from $175 to $350, as well as the company’s alleged
practice of billing customers $1.99 for inadvertent data transfers. In
many cases, consumers do not realize they will incur these fees because
they are not clearly disclosed. In their letter to the FCC, Free Press,
Consumers Union, and Media Access Project point out that Verizon
Wireless failed to adequately answer the Commission’s questions, did
not provide the data requested, and provided misleading information on
wireless services.

"The Commission is trying to make sense of Verizon Wireless'
questionable business practices of charging users excessive and poorly
disclosed penalties, but the company has offered incomplete and
misleading answers," said Chris Riley, policy counsel at Free Press.
"Verizon must be held accountable for these practices that are harming
consumers."

Consumers who are upset about their wireless bills should join Free Press' Free My Phone campaign at http://www.freepress.net/freemyphone.

Full Text of the Letter: www.freepress.net/files/VZW_Response_Letter.pdf

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Free Press is a national, nonpartisan organization working to reform the media. Through education, organizing and advocacy, we promote diverse and independent media ownership, strong public media, and universal access to communications. Learn more at www.freepress.net

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