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Voters Report Problems with Computer Systems
Published on Wednesday, November 3, 2004 by Reuters
Voters Report Problems with Computer Systems
by Andy Sullivan

WASHINGTON - Voters across the United States reported problems with electronic touch-screen systems on Tuesday in what critics said could be a sign that the machines used by one-third of the population were prone to error.

Voters calling in to an election-day hotline reported more than 1,100 problems with the ATM-like machines, from improperly tallied choices to frozen screens that left their votes in limbo.

Volunteer John Kramer processes complaints to the voter hotline, 1-866-MYVOTE1, which is based at the National Constitution Center in Philadelphia, November 2, 2004. The hotline, which recorded calls and logged voters complaints, processed more than 50,000 calls from voters. (Tim Shaffer/Reuters)
Voters in Maryland said congressional candidates were left off ballots, while some in Florida told hotline volunteers that their ballots had already been filled out when they stepped up to vote, watchdogs said.

Machines in New Orleans, Miami and suburban Philadelphia failed to start punctually in the morning, leading to long lines at polling places and prompting some to turn away from the polls, according to activists with the Election Protection Coalition.

The nonpartisan group said it had received 1,166 complaints as of late evening involving a wide array of machines.

"It gives us the uneasy feeling that we're only seeing the tip of the iceberg," said Cindy Cohn, legal director of the Electronic Frontier Foundation, a technology-policy group involved in the coalition.

Officials with voting-systems companies said most problems could be traced to human error, rather than the equipment.

"Everything we see and hear and talking to our members who are in turn in touch with election officials seems to be very positive," said Bob Cohen, a spokesman with the Information Technology Association of America, which counts voting-system vendors such as Diebold Inc. among its members.

About 45 million registered voters are expected to cast a ballot on touch-screen systems, which have been touted by election officials as a way to avoid a repeat of the messy recount battle touched off by antiquated punch-card systems in Florida four years ago.

Computer scientists say the machines are prone to the glitches and security holes all too familiar to home-computer users.

The controversy has prompted some states to postpone upgrades until after the election, even though the federal government has earmarked $3.9 billion for that purpose.

The most common complaint was that machines had recorded votes improperly. Most said they were able to go back and fix the problem, a feature that ITAA's Cohen said did not exist in paper-based systems.

But Cohn of the EFF said nobody knew how many votes were cast improperly without the voter noticing.

In Palm Beach County, Florida, some voters found that ballots had already been filled out when they logged in, said Matt Zimmerman, an EFF attorney who is observing the election there.

A spokesman for the company that makes the machines said that was probably because the previous voter had walked away before finishing the ballot. Depending on local regulations, poll workers will finish the process or cancel it, he said.

"Voters do some amazing things. It's not a frailty of the system or the equipment," said Alfie Charles, spokesman for Sequoia Voting Systems Inc.

In Maryland, voters have complained that Democratic Sen. Barbara Mikulski, Democratic Rep. Albert Wynn and Republican Rep. Dutch Ruppersberger did not appear on ballots, said Linda Schade, co-founder of the activist group TrueVoteMD.

© Copyright 2004 Reuters Ltd


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