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Local Bookstores Ask Customers To Boycott Amazon Over New Price Check App Offer
Should people boycott Amazon? Increasing numbers of retailers and publishers have been daring to ask the question, in the face of aggressive tactics by the book industry leader.
Although Amazon offers an unmatched selection of books and other products via its website, some of the Seattle-based company's recent moves, such as its book lending program and its sales tax policy, have led many retailers, publishers and politicians to turn against it. But would enough customers change their spending habits in order to force a shift in the company's behavior?
Earlier this year, a movement in California called on customers to boycott Amazon over the online store's attempts to avoid paying internet sales tax in the state.
Now an offer related to the company's new Price Check app for smartphones is causing further dissatisfaction with Amazon's aggressive policies.
The free application allows users to go into real-world stores and scan the barcodes of products that they want, using their smartphone's camera. The app then displays the cheapest price for that same product if bought via Amazon, and also allows the user to make the purchase directly from the online retailer.
As Amazon doesn't have to bear the real-world costs involved in running bricks-and-mortar retail outlets, its prices are often cheaper than those of local stores.
This Saturday, Amazon offered Price Check customers an extra incentive: up to five dollars off products whose barcodes are scanned using their app. The effect of this is to encourage consumers to use their local brick-and-mortar stores as "showrooms," while not spending money supporting them.
Though this offer does not apply to books, many local booksellers still feel threatened. According to a survey conducted this October by the Codex Group, a book market research and consulting company, 39 percent of people who bought books from Amazon had first looked at the book in a real-world bookstore.
"As frustrated bookstore owners see it, the practice allows customers to take advantage of the stores’ careful selection of books, staff recommendations and warm atmosphere," wrote the Media Decoder blog of The New York Times.
David Didriksen, president of Massachusetts-based Willow Books & Cafe, told Publishers Weekly that the offer is “another in a long series of predatory practices by Amazon. You would think that a company of that size would be willing to just live and let live for small retailers who can’t possibly affect them. But, no, they want it all.”
Yesterday, the CEO of America's Bookseller Association wrote an open letter to Amazon, describing the company's offer as "the latest in a series of steps to expand your market at the expense of cities and towns nationwide, stripping them of their unique character and the financial wherewithal to pay for essential needs like schools, fire and police departments, and libraries."
Maine senator Olympia Snow (R) released a statement calling on Amazon to cancel the promotion, stating that "paying consumers to visit small businesses and leave empty-handed is an attack on Main Street businesses that employ workers in our communities.” She went on to describe use of the app as "incentivizing consumers to spy on local shops."
Some bookstores are fighting back. For the last few weeks, John Stitch, the store manager at Diesel, A Bookstore in Oakland, Calif., has been handing patrons free "Occupy Amazon" buttons. Regarding Saturday's offer, he told The Huffington Post, "When we see shoppers taking pictures with their phones or using the app, we won't go so far as to be rude or ask them to leave, but sometimes we'll be sarcastic about it, and ask them, 'Hey, what's that app? How cool!' I think the only thing you can do is make people aware."
The author Emma Straub, who describes herself as the "resident cheer squad" at BookCourt in Brooklyn, NY, has her own solution. She told industry e-newsletter ShelfAwareness that "if Amazon wants Saturday to be a Price Check day, then we should all do a version of the same. Find something you want to buy on Amazon, whether it's a book, or a television set, or a snow shovel, and then find a place to buy it in person."
Meanwhile, Third Street Books in McMinnville, Oregon has chosen to mark Amazon's Price Check offer with a counter offer of their own: on Saturday, customers will get 15 percent off their purchase, plus a $5 gift certificate. All they have to do is provide proof that they have cancelled their Amazon account.
Amazon has thus far declined to comment about such practices that are perceived by many as predatory. It remains to be seen if enough anger can be stirred up, either by publishers, retailers or consumers, to persuade many customers to cancel their accounts.
There are many financial incentives offered by Amazon to shop on its site; the question some are asking is, are people prepared to pay for the true cost of its dominance in the marketplace?
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57 Comments so far
Show AllInterestingly by 2013, all recipients of SS must have a bank account in which the government will deposit your monthly check. No account, no check. The banks will collect a service fee. How nice for them, tough for people who receive SS, SSI, and SSDI. Amazon works the same way. One cannot pay with a money order (which is a form of cash), so you must have a credit card or a Paypal account to buy from them. Your buying habits, etc. will be available for exploitation. Isn't this just what everyone wants? Their personal business exposed to all of the corporate leaches that want to use it?
There are many reasons not to buy from Amazon. See http://stallman.org/amazon.html for several more.
I think the worst thing about Amazon is that its ebooks attack the traditional freedoms of book readers. One of these traditional freedoms is the freedom to buy a book anonymously, paying cash.
To help defeat Amazon, and Big Brother, I urge physical bookstores to advertise that they will let customers order a book anonymously, paying some or all of the price as a deposit. Make respect for privacy a selling point, and you will boost resistance to surveillance as you protect your business.
That's really a very good observation. Thank you.
I recall when McDonald's opened its first store where I lived, probably some time in the late 1950's. It seems like that was the first of the new breed of restaurant chains that came in to replace the wide variety of local restaurants we had before. But McDonald's was cheap, tasty and above all convenient.
This experience was followed by the invasion of supermarket chains, hotel chains and every other kind of chain that replaced local businesses. What we gained was convenience and a kind of dependability - we knew what to expect when we visited a familiar chain, even in an unfamiliar setting. What we lost was variety, local color and local jobs.
The Amazon phenomena is, in much the same way giving us convenience - but now it is the chains of familiar bookstores that are on the losing end as well as the few remaining local bookstores that the chains did not drive out of business.
Whatever you may think of Amazon, their web site is phenomenal. It allows you to easily research and compare products and then order them - often if not usually getting a good price on what you are buying. It is all so seductively convenient.
I do like the idea of using Amazon for the research but then buying locally. I do this some time but I do live in a rural area and products are not always available locally. Google does have a "shopping" option that lets you search for specific products to find a good price and craigslist is another place to look. In the end though, Amazon often has the best price as well as being convenience. The convenience is hard to resist, but we should try.
Some years ago I had the unpleasant experience of living near a local bookstore whose owner didn't seem to grasp some very basic principles: he was reluctant to order books I wanted except as a Big Favor for which he expected me to pay a premium price. When I gently pointed out that I didn't need to order from him at all, he shrugged.
The local bike shop in a town where I lived later was much the same way--when a big chain moved in just down the street (literally: they opened up at the bottom of the hill), the small-shop owner seem to become the very spirit of willing customer service. A year later, when the big shop imploded --they'd overreached themselves-- he went right back to the sniffy it's-too-much-trouble attitude he'd had before.
The bike shop, amazingly, is still in business. I don't believe the book shop is, tho.
(Please, folks, insert para breaks. Copy and paste what you see here: <br><br> You'll see the code, not the break, within the editor window. You'll only see the break in the preview window and, of course, after posting)
Plenty of small bookshops and individuals sell books on Amazon as well. Look at the used section, look at the prices, they are phenomenal! It is like anything else, new technology moves in and changes things. I'm a graphic designer. Technology totally changed my job, which was all done by hand with drawing tools, x-acto knives, ink, paint, and amberlith! Ask the typesetter, stripper, photographer, photo-retoucher, printer and the support positions like delivery truck drivers and manufacturers of the products we used. They are all gone! It all changed! I'm sorry for the book shops and all the positions that are gone due to new technology. I had to retrain on my own dime to stay in the industry. Keep in mind this is also responsible for a great loss of jobs. A full color-magazine used to need 4x's the amount of people to be produced. Not only have jobs gone overseas, they have also plain evaporated. It is the way it is.
Just closed my accounts at Amazon Canada and UK. The result was satisfying, though the process was NOT straightforward or quick. Amazon's "values" and resulting behaviour endear them as almost charter members of the emerging Assholocracy. And they undoubtedly appeal to those whose know 'the price of everything and the value of nothing' (h/t Wilde). Yes, another dinosaur with a thick skin - seeking to enjoy their version of 'citizens united personhood'. Surely there's a book about the fate of the Dodo bird; a review of which they might wish to undertake. Their behaviour is both disgusting and reprehensible.