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Drugstore Health Clinics Treating More Ailments
Walgreens, CVS expanding services to include injections, care for sprains, strains
Amid the economic downturn and slow growth for retail and outpatient medical-care services, pharmacy giants Walgreen Co. and CVS Caremark Corp. are rolling out specialized services at their in-store clinics, going beyond treatment of routine maladies.
Launched over the last four years to care for such simple ailments as ear and sinus infections, strep throat or pink eye, retail clinic operators now are training nurses to do specialized injections for such chronic conditions as osteoporosis and asthma.
In addition, they are offering treatments for advanced skin conditions that include removal of warts and skin tags or closing minor wounds. Care for minor "sprains and strains" also is being offered at some retailers, and pilot projects are under way for breathing treatments and special infusions of drugs derived from biotechnology.
"We want to create a health corner -- a real center that looks like you are walking into the doctor's office," Walgreens Chief Executive Gregory Wasson said of the Deerfield-based retailer's Take Care brand clinics.
There is a business reason for adding services. Walgreens and CVS have slowed their expansion of clinics and are instead making attempts to boost revenue by adding new lines of business in their clinics.
Typically staffed by advanced-degree nurses known as practitioners, most of the nation's more than 1,100 retail health clinics are open seven days a week, with no appointment needed.
The model has been greeted by health insurers, employers and consumer groups as one way to address the rising number of uninsured Americans, estimated at more than 46 million.
Retail clinics not only market themselves as a convenience, they also can be less expensive, providing a competitive threat to primary-care doctors and even specialists. Costs for services for those paying out-of-pocket at retail clinics generally runs $55 to $75 compared to $100 or more for a visit to a primary-care physician.
The physician community says consumers should look at the added services by clinics with skepticism, particularly when it comes to care for chronic ailments. And doctors say what a consumer may see as routine may turn out to be something worse.
"A sprain could be a muscle tear or a break, for crying out loud, so how does a [retail] clinic know when the patient comes in that they are going to treat a sprain?" said Dr. James Milam, president of the Illinois State Medical Society. "When my nurse gives an injection, I am here. The patient needs a regular doctor who has a history with the patient, knows their history, their family history and their illnesses."
But retailers say they are not going beyond "scope of practice" laws that regulate what nurse practitioners can and cannot do. The clinics are under physicians' supervision, though doctors usually are not on site.
"These are new services we were not providing that our customers asked us to provide," said Chip Phillips, president of MinuteClinic, a CVS subsidiary.
MinuteClinic said this spring that it added treatments for sprains, acne, wound care, motion sickness and testing for tuberculosis. And in Ohio, clinics are piloting a program to provide asthma patients with nebulizer breathing treatments.
In Florida, Walgreens has launched a pilot program in Tampa and Orlando to provide injections for patients with asthma and osteoporosis.
"A high percentage of new drug development is targeted toward biologics that will require clinical administration," Walgreens spokesman Michael Polzin said.
Wal-Mart Stores Inc., which works with several outside companies to staff clinics in its stores, has remained focused on "providing the stay-well and get-well services that we have always done, such as ear infections, sore throats and bladder infections," said spokeswoman Christi Gallagher, adding that the company is "always looking for ways to better serve our customers."
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8 Comments so far
Show AllI went to a Walgreen's recently for a tetanus shot after shaking hands with a politician (actually, I had cut my finger on an old nail).
I had made an appointment at an urgent care clinic but left when I realized that my appointed time meant nothing and I was facing a wait of hours.
I have to admit that I was impressed by the nurse practioner's professionalism and thoroughness (she's quite good-looking, too). In addition to giving me the shot, she checked my blood pressure and found it to be a bit elevated.
The visit cost me $45 and was well worth it.
q
Contrast that $45 fee with a $5.00 fee an M.D. charged when I was in David, Panama a couple of years ago. Living in Bogota, Colombia in the late 60s and early 70s, I discovered that some drug stores had M.D.s for routine problems, charging the equivalent of just a few dollars. Any drug store gave injections, and I periodically had injections of B-12 or B complex, with very little charged for the service. In Colombia, if one suspected he might have amoebic dysentery (diarrhea that wouldn't go away)friends would typically recommend a series of stool tests at a reliable lab. (no doctor's order required) If positive, an M.D. at a drug store could easily, promptly and inexpensively prescribe an appropriate treatment. How simple compared to the U.S. And I also had Colombian Social Security medical and dental care, that I used on numerous occasions. Returning to the U.S., I had a lot of questions about U.S. health care!
You make a very good point. Unfortunately, I don't have citizenship in another country. For my part, I'm happy comparing that $45 to the $150 or so that I would have paid at the "urgent" care center.
I got stuck under an awning during a dowpour yesterday afternoon along with a very decent gentleman about my age from Germany. The rain lasted quite a while so we had a lengthy discussion about some comparative issues, healthcare among them.
The poor fellow has just been diagnosed with prostate cancer. He explained to me why he goes to the trouble of flying back to Germany for the major aspects of his treatment, not just because of the cost (which is substantially lower - by 50 to 75%) but also because he simply gets better care there.
q
In many countries, you don't need citizenship to be able to access their health care system. When my family was in Ireland a few years ago, my daughter broke her ankle. We received all necessary treatment, without long waits, in two different cities, by very nice medical personnel, all for free, and we are not citizens of Ireland. Ah, to live in a civilized country!
If you shake hands with a politician, keep an eye on his (or her) other hand as it reaches into your pocket to steal your wallet.
Someone else should repeat your blood pressure test. :)
Joe
So now we're down to drive through health care. Next we'll be finding neighbors to pull our teeth.
The important part of a family doctor relationship is that when you come in for minor problems, your doctor knows you and can spot subtle early symptoms of change that need further investigation. We don't have that now, we have ten minute visits, frequently with doctors who have never seen you before.
This goes for nurses in hospitals as well. High patient-nurse ratios means that nurses spend little time with each patient and doesn't get to know them well. If a patient starts going sour, the nurse doesn't know them well enough to spot subtle early changes. This can be critical for patient survival. Our health care system is turning into garbage care.
But hey, the insurance industry is getting rich.
When the people fear their government there is tyranny,
when the government fears the people there is liberty.
~ Thomas Jefferson
These centers have some good aspects. They can serve as a first line of care. A nurse practitioner or pharmacist can address many of our routine problems. Care centers are distributed and local. The facilities are not burdened with the financial obligation of having imaging and other expensive equipment which is not needed in most cases. It will cost less.
The downside of locating it in a drugstore chain is that the treatments will tend toward selling cures from off the shelf. Non-drug-based therapies and preventative practices may be downplayed.
Joe